Home   |   About Us   |   Contact Us   |   Policies

Coming Soon! 

Advanced Search

 

 

 Trouble Shooting Guide for IGT Slot Machines

          Error Codes and Descriptions                         

If you have an IGT S+ Slot Machine with an error code that you can not clear then maybe the listed clear error codes below can help you.

You will find that often when the display on the door indicates an error condition, all you need to do is to open and close the door to reset the game and clear the error. Open the main door which clears the current game information and a "0" appears in the Coins Played window.

Closing the door will reset the game and the reels should spin and stop in their last valid position. The error code should clear and the digital display returns to its normal game play. If the problem still exists or quickly reoccurs, use the information below to correct the problem:

Error Code

Error Description

Most Common Repair (if these do not work, contact us)

12

Battery Voltage has dropped below 2.9 V

Replace ASAP due to possible RAM (memory) corruption.

Turn power off - Turn power on

Open / close door to clear

Replace 3.6 V Lithium battery on CPU board

21

Coin In Error

Verify that comparitor is seated in all four acceptor clips

Verify that acceptor does not have coin(s) jammed

Verify that the coin optics is not blocked (below comparitor)

Ensure toggle power switch in activated (if installed)

3100

Coin Out Tilt (Hopper)

Check for and clear any jammed coins in the coin out channel.

Verify that coins are not jammed behind the hopper knife

Check the coin out optic sensor for blockage or a dirty surface

Replace hopper coin out optic

3200

Extra Coin Out (Hopper)

Verify that the hopper motor brake functions

Check the coin wiper/ knife for jams - Adjust if necessary

3300

Hopper Empty

This is the most common error that new slot machine owners will have because the cash out button was pushed and the number of coins in the hopper is less than the total credits to be paid out. Open the main door and check the hopper for coin level (your hopper will not dispense all of the coins), refill and close the main door. You may have to do this several times for all of the credits to be paid out.

41

Reel #1 Tilt

Designated reel is misaligned or malfunctioning.
Verify reel is not unplugged.
Switch connectors from one reel to another, determine if error follows change of connectors. Try replacing reel assembly or optics if error stays with bad reel.
Clear Ram

42

Reel #2 Tilt

43

Reel #3 Tilt

44

Reel #4 Tilt

45

Reel #5 Tilt

49

Reel Mechanism Disconnected

Verify reels are not unplugged


During the process of clearing error codes, you may encounter multiple 6x series errors. Just follow the information below in the "Most Common Repair" column which matches the error code on the door display.
 

61

CMOS RAM Error

Bad (or cleared) CMOS RAM data
Press test button 3 seconds
Error code 61-1 should now be displayed
Follow 61-1

61-1

Game Data Reset

Close door - turn and release reset key once

62

Bad Game EPROM

Check circuit board - replace Game EPROM

62-1

Data EPROM Error

Check circuit board - replace Reel EPROM

65-0

Bad EPROM Device

Press self test switch for 3 seconds
If error will not clear replace EPROM

65-1

Bad EPROM Data

Processor could not read or write to the named chip
Press test button for 3 seconds
Error code clears from display - Close door

65-2

Game Type Mismatch

65-3

EPROM / Game Data Changed

Close door - turn reset key
Error Code 65-1 or 65-2 appears in display
Follow 65-1 or 65-2

66

Game EPROM Changed

Turn power off - Turn power on

67

Data EPROM Changed

68

Invalid Data EPROM

Change to valid Data EPROM

Safety Information

DANGER: To reduce the risk of electrical shock always unplug machine from the electrical outlet immediately after use and before cleaning.

WARNING: To reduce the risk of burns, fire, electric shock or injury to persons:

·          A machine should never be left unattended when plugged in. 

·         Unplug from outlet when not in use and before putting on or taking off parts. 

·         Close supervision is necessary when this machine is used by children, invalids or disabled persons. 

·         Do not operate the machine with the air openings blocked. Do not seal or cover opening on back and sides of machine. Excessive heating can occur and cause fire, electric shock or injury to persons. 

·         Never operate this machine if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged or if it has been dropped into water. 

·         Always keep the power cord away from heated surfaces. 

·         Never drop or insert anything into any opening. Always unplug machine before attempting any service. 

·         Do not use outdoors. 

·         Do not use machine when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground. 

·         To disconnect, turn all controls to the OFF position, then remove plug from outlet. 

·         This unit is designed to operate on standard 120 Volt 60 Hz house current. It is advisable to use a surge protector that also has a noise filter on it to protect your machine.

We are available by phone and email to assist you with troubleshooting any problems you are having with your machine, however if you are able to send a photo in some cases it is more helpful and can lead to speedier repairs.

We offer free phone  and email support to anyone who has purchased their machine from Custom Slots Gaming.

Tech support is available 7 days a week between the hours of 11am and 7pm PST, please be sure to leave your name and phone number when calling along with any info regarding your machine problems.

Tech Support: 435-688-9366

Top       Back to Policies

 

Your Cart Is Empty

Coming Soon!

 

 

  Copyright © 2004-2008 Custom Slots Gaming, All Rights Reserved.

                       Home   |   About Us   |   Contact Us   |   Policies

1